Quality in the security sector. The responsibility of companies in the high levels of service required

Security is certainly a fundamental requirement and an important component for companies in each sector.

This assumption should be based on a consequent request of security and surveillance services, oriented towards ideal partners to whom "entrust" their assets to be protected in compliance with quality standards.

This does not always happen. Every company has its own responsibility. Ours is also to insist on the need to relate the issues of quality in the security field with a more concrete approach than in the past. The purpose is to transmit a security policy that is part of a "business process", which includes quality, making each process in the supply chain more "modern" and "measurable". This can be done with traditional or innovative tools, which must however combine the "business objectives" with the "quality of service" in a transparent manner.

It is therefore up to the company to request a service (both of safety and security) to its supplier, demanding that this must be effective, qualitative and part of a process that also includes real sustainability in all its aspects, financial, social and environmental.

A path that needs its time but can be reduced by the "real willingness on the part of companies" to "raise the level of quality" required by companies that offer services related to security and surveillance.

There are signs of will from the trade Associations, oriented towards an improvement of the standards, but we are far from the adoption of internal and external protocols and technological adaptation (the actual one, not declared or presumed ...) which represents, moreover, the opportunity to analyze, review and implement their own internal processes, adapting them to new risks and new business opportunities that the security sector is offering to the international market.

An opportunity also to integrate with the needs of its customers, establishing a loyal relationship that also strengthens the presence of everyone on their reference market.

The concrete quality policy serves the Customer, as the Supplier, within the common path that should lead us all towards a progressive adoption of digital innovation.

The path must be "pushed, stimulated" by the Customer, requesting products and services, managed and monitored with methods that integrate processes, tools and digital technologies - existing on the market - for the sole purpose of obtaining the maximum qualitative benefit for the protection of the company assets.

With these assumptions, and only in the presence of a request for high quality services, companies in the security sector will be encouraged in doing their part. They will therefore be led to expressing quality also through technological innovation and staff training, transforming this "requirement of compliance with standards" into a real and concrete opportunity to improve their services and processes. This means directing investments for the adoption of management tools that link the traditional procedural methodologies of the sector, with the new digital reporting technologies, sustainability and participation of operators. Investments in quality and certifications have always been a real added value, in every sector.

In conclusion, we like to emphasize and reiterate how quality in the security sector (as in other sectors) should be an essential basic requirement. This is why it must be requested - indeed demanded - by companies and must be seen as a mutual opportunity, expressed through proactive, sustainable and transparent involvement.